Evidence-based Behaviour Change

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Customer Journeys   

One size does not fit all.

Being able to pre-empt demand as more customers – and different types of customer – transition to UC is one of the key challenges facing social housing providers. UC Real will give you the best possible estimate of demand (volume and type of claimants) along the DWP timeline.

This will allow you to prepare more effectively, allocate resource more efficiently and respond appropriately to the different challenges represented by New Claimants, Natural Migrators, Live Transfers and Managed Migrators.

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Collaborative Change 20 Limefield, Whalley, Lancashire BB7 9RJ Contact: stevenj@collaborativechange.org.uk // 0771 924 2795
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